Priority WordPress Support

We start our process with an in-depth review of your WordPress website. We will review the plugin, theme, your backend to make sure it’s up to date and has no issues.

If you have any urgent issues with the website and need urgent support, please send us the following information to sales@wpc.naphix.com (if you are comfortable) or give us a call at 02 8278 7530 to discuss the details.

1. Control Panel login or Web Hosting login.
2. WordPress admin login credentials.
3. A list of major functionality and features you have on the website gives us an idea about your business.
4. A list of major issues you are having or would like to improve as a priority.

Once we get the details, we will review the system and get back to you with our recommendations and high-level cost estimate for the fixes.

To make you clear about our process, we don’t directly work on the live website. Instead, we create a staging server where we replicate your current website and fix issues there. Once everything is running well, we push the changes to the live site.

Then, our technical project manager organises a kick-off meeting with you to discuss your business needs, marketing plans and issues you are currently having and the support you need in the future.

Once we have a clear idea about your website, your business goals, we will create a monthly plan to suit your business needs.

Once we have a plan, we will assign you a dedicated team to help you with all website related issues moving forward to make sure the website runs without issues 24/7 and you get priority support to execute your ideas.

In today’s competitive online environment, many of our clients rely on our team to provide ongoing maintenance and support to keep their website at peak performance. That’s why we offer our clients a website maintenance service that includes ongoing maintenance, testing, and continual improvement. Through this service, you’ll save money in the long term and protect your current investment.

There are no surprises with a monthly retainer; you’ll know at the outset what your website maintenance cost will be for the year, allowing you to set an annual budget accurately.

The following is included in the monthly retainer package:
1. Dedicated development hours to maintain and improve your website.
2. Monthly updates of WordPress core, themes, and plugins.
3. Additional changes to make changes, design improvements etc.
4. Emergency phone and email support.
5. Security checks and monitoring performance from time to time.
6. Monitoring your website functionality to ensure that everything is working.
7. Scheduled off-site backups (stored for 30 days).
8. Spam filtering and cleansing.
9. Database optimisation.
10. Find and fix 404 errors and broken links.

Once we analyse your current website and backend, we will provide you with a monthly maintenance plan tailored to your business need. Please send us your details at sales@wpc.naphix.com or give us a call at 02 8278 7530.

There is very little that our team of experts cannot do for you when it comes to WordPress support. If there is something you need help with that we have not done before – and the chances of that are very slim – we will ourselves find a solution to take care of your needs without causing you any inconvenience at all. You can leave it all up to us while you focus on your core business needs.
Some of our most common and regularly provided services include:
1. Uptime Monitoring
Our ongoing website monitoring service ensures that if your website is never down due to any reason, prompt action is taken, liaising with your web hosting provider.
2. Resolve errors
If you log in to your website and see a fatal error message, do not attempt to fix it on your own to avoid creating more issues. We, as WordPress experts, will diagnose and resolve the issue for you.
3. Speed Improvement
Is your WordPress website a little sluggish, and do you want it to work at lightning-fast speed? A slow website may also be hurting your Google rankings. We can optimise your WordPress website to make it faster loading at high speed.
4. Mobile Optimised Website
From building you a mobile-friendly theme to optimising your entire content, including heavy graphical images, we specialise in creating WordPress websites highly responsive on mobile phones and smart devices.
5. SEO Support
Our WordPress support experts can help set up SEO for your WordPress website using plugins like Yoast. We also help our clients integrate google analytics and other various tracking tools for conversion tracking and analysing traffic.
6. Shopping Cart Support
If you want to set up a fully functional online shopping cart on your WordPress website, you need to look no further. We can set up the most popular Wocommerce, integrate shipping, payment options, and any other features you need on your website.
7. Managing Plugins
Plugin conflicts are the most common issue faced by WordPress users. Whether you want to replace an old plugin or install a new complex one, give us a buzz and let us handle it for you.
8. Theme issues
Whether your theme is damaged, requires to be updated, or you need a brand new custom-built one altogether, we can do it for you most smartly and cost-effectively possible.
9. Resolving Login Issues
The trouble with logging into your website could be due to some plugin interfering with it or a database table getting corrupted. Whatever the reason behind the log in issue, we quickly identify and take care of it without causing you any hassle.
10. Setting up Blogs
We know how essential Blogs are to your overall marketing strategy. We can set up blogs on your website as per your requirements and train you to use them. We also help connect your website with your social media channels through social share buttons and other tools.
11. Malware Removal and Infection Insurance
We don’t just remove viruses from your website and recover them if they are hacked, but also restore your data from backup and deploy tools to ensure that such a situation does not arise in future.
12. Hosting Migration
Whether it is because of a server upgrade or a new internet service provider, our experts can meticulously assist you with your account migration from one web hosting provider to another.
13. SSL HTTPS Service
HTTPS is essential for website security these days. If you are running a more sensitive website or an online store that takes user data, it becomes more important. We have the required expertise in deploying this safety feature for our clients.
14. PHP 7 + Compatibility
Want to make sure your website is running seamlessly on PHP 7? Just give us a buzz, and we shall review your website in detail to make sure everything is smooth.

We like to keep our processes transparent and straightforward. So here is what happens when you want our support for your website:
Step 1: You reach out to us.
We don’t tangle you up in complicated ticket assigning processes. Just give us a call or fill out our contact form or send us an email, and one of our experts will reach out to you for help.
Step 2: We investigate your concern
Our experts take a quick yet thorough look at your concern to define the exact scope and magnitude of work involved. We keep you posted on the complete outcome of our investigation to be aware of what is happening to your website.
Step 3: We agree with you on a suitable price and instantly get on with your work
We let you know the fixed-fee estimate for your work, and once you approve, we instantly assign our team to help you through your concerns until it is resolved. We also charge an upfront fee to get started. Your account manager will explain to you all the terms before beginning the work.

Get in touch with us now!
Whether you want any more details about our services offered or want a general consultation for some critical project, we are happy to assist you with your needs. Fill our form on the right-hand side, and we shall contact you in less than 24 hours!