Website Support in Melbourne

From getting projects to completing their handover, we have a clear support and maintenance process for our clients. We sit with our clients to discuss their deliverables and project requirements in the first meeting with our project managers and support specialists. This is where user stories, client expectations, and deliverable time frames are decided. Once the client approves all of them, we move to the next process i.e. creating user stories.

Each user story offers information about the project's success and the number of allocated work hours. After getting approval from the customer during the planning stage, our project managers begin developing user story points for the developers. They define the project's scope, technical requirements, and other information to help developers determine the sort of work that has to be done. If there are many strategists and programmers involved with the project, user stories will be written for each of them separately.

WordPress designers are in charge of the overall design of a website's landing pages. Often your WordPress website requires design changes, and as your support partner, it is our duty to offer you these design changes on an Adhoc basis. Our designer will create designs in Photoshop or another design application, then convert them to PSD files and send them to the client for approval. Once the designs are finalized, they are implemented on the live site.

Support teams include veteran developers that have years of experience in managing support tasks. As WordPress support experts in Melbourne, our support teams will manage your website code and even optimize it if and when needed. Let’s say you want to add a new module to a live website or modify an existing page, our development experts can do both for you. Once the pages are developed, they are handed over to the QA team for final testing.

The QA team creates a number of use cases to imitate the website's user activity. Similarly, they will do numerous QA tests to eradicate any faults discovered on the website. If any issues are detected, they are documented and sent to the coders for rectification. Our QA teams use a range of project management platforms to organize operations and communicate problems directly to the development and implementation teams. Quality assurance guarantees that all flaws have been corrected before the site is handed over to the client.

Finally, depending on the WordPress support package you buy for your Melbourne based agency, we will offer ongoing support and maintenance to your business. You can either have the website launched on our servers, this way we maintain it properly all the time. Doing this also solves performance issues that your site may be facing, Same way, you can also get the site live on your server. In this case, we will assign a dedicated manager that will be in charge of managing your WordPress website.