WordPress Support

Need WordPress Support?

At WP Creative, we understand how important your website is for your business. From quick fixes to design changes, themes/plugins upgrade to website monitoring, we take care of all your needs for the website. We have all senior developers (A-team only) to support your business and resolve the issues as quickly as possible so you can run the business smoothly and focus on your own work.

We work with quite a few house-hold Australian brands to support all their technical needs and provide ad hoc support.

We bring more than 12 years of WordPress experience to the table and provide second to none customer support.

Urgent Support

If you have any issues with the website and need urgent support, please send us the following information to sales@wpcreative.com.au or give us a call at 02 8278 7530 to discuss the details.

  1. Control Panel login or Web Hosting login.
  2. WordPress admin login credentials.
  3. A list of major functionality and feature you have on the website to give us an idea about your business.
  4. A list of major issues you are having or would like to improve as a priority.

Once we get the details, we will review the system and get back to you with our recommendations and high-level cost estimate for the fixes.

To make you clear about our process, we don’t directly work on the live website. We create a staging server where we replicate your current website and fix issues there. Once everything is running well, we push the changes to the live site.

Ongoing Maintenance

In today’s competitive online environment, many of our clients rely on our team to provide ongoing maintenance and support to keep their website at peak performance. That’s why we offer our clients a website maintenance service which includes ongoing maintenance, testing, and continual improvement. Through this service, you’ll save money in the long term and protect your current investment.

With a monthly retainer, there are no surprises, you’ll know at the outset what your website maintenance cost will be for the year, allowing you to accurately set an annual budget.

The following is included in the monthly retainer package:

  1. Monthly updates of WordPress core, themes, and plugins.
  2. Monitoring your website functionality to ensure that everything is working as it should and perform upgrades where necessary.
  3. Phone and email support.
  4. Changes and updates to your site when required
  5. Creating a staging server for the updates and ongoing changes.
  6. Security check and monitor performance from time to time.
  7. Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible. When your site is offline you need immediate technical support, we ensure that option is available and deal with any issues ourselves so you don’t have to.
  8. Spam Filtering and Cleansing.
  9. Database Optimisation.

Once we analyse your current website and backend, we will provide you with a monthly maintenance plan tailored to your business need. Please send us your details at sales@wpcreative.com.au or give us a call at 02 8278 7530.

What’s included in WordPress Support

When it comes to WordPress support, there is very little that our team of experts cannot do for you. If there is something you need help with that we have not done before – and the chances of that are very slim – we will ourselves find a solution to take care of your needs without causing you any inconvenience at all. You can leave it all up to us while you focus on your core business needs.

Some of our most common and regularly provided services include:

  1. Uptime Monitoring
    Our ongoing website monitoring service ensures that if your website is never down due to any reason, prompt action is taken liaising with your web hosting provider.
  2. Resolve errors
    If you log in to your website and see a fatal error message, do not attempt to fix it on your own to avoid creating more issues. We as WordPress expert will diagnose and resolve the issue for you.
  3. Speed Improvement
    Is your WordPress website a little sluggish and you want it to work at a lightning-fast speed? A slow website may also be hurting your Google rankings. We can optimise your WordPress website to make it faster loading at a high-speed.
  4. Mobile Optimised Website
    From building you a mobile-friendly theme to optimising your entire content, including heavy graphical images, we specialise in creating WordPress websites, which are highly responsive on mobile phones and smart devices.
  5. SEO Support
    Our WordPress support experts can help set up SEO for your WordPress website using plugins like Yoast. We also help our clients integrate google analytics and other various tracking tools for conversion tracking and analysing traffic.
  6. Shopping Cart Support
    If you want to set up a fully functional online shopping cart on your WordPress website, you need to look no further. We can set up the most popular Wocommerce, integrate shipping, payment options, and any other features you need on your website.
  7. Managing Plugins
    Plugin conflicts are the most common issue faced by WordPress users. Whether you want to replace an old plugin or install a new complex one, give us a buzz and let us handle it for you.
  8. Theme issues
    Whether your theme is damaged, requires to be updated or you need a brand new custom-built one altogether, we can do it for you in the smartest and most cost-effective way possible.
  9. Resolving Login Issues
    The trouble with logging into your website could be due to some plugin interfering with it or a database table getting corrupted. Whatever the reason behind the login issue, we quickly identify and take care of it for you without causing you any hassle.
  10. Setting up Blogs
    We know how essential Blogs are to your overall marketing strategy. We can set up blogs on your website as per your requirements and also train you in using them. We also help connect your website with your social media channels through social share buttons and other tools.
  11. Malware Removal and Infection Insurance
    We don’t just remove viruses from your website and recover them if they are hacked, but also restore your data from backup and deploy tools to ensure that such a situation does not arise in future.
  12. Hosting Migration
    Whether it is because of a server upgrade or a new internet service provider, our experts can meticulously assist you with your account migration from one web hosting provider to another.
  13. SSL HTTPS Service
    HTTPS is an absolute essential for website security these days. If you are running a more sensitive website or web-store which takes user data, then it becomes all the more important. We have the required expertise in deploying this safety feature for our clients.
  14. PHP 7 + Compatibility
    Want to make sure your website is running seamlessly on PHP 7? Just give us a buzz, and we shall review your website in detail to make sure everything is smooth.

How does it all work? 

We like to keep our processes transparent and straightforward. Here is what happens when you want our support for your website:

Step 1: You reach out to us 

We don’t tangle you up in complicated ticket assigning processes. Just give us a call or fill out our contact form or send us an email, and one of our experts will reach out to you for help. 

Step 2: We investigate your concern 

Our experts take a quick yet thorough look at your concern to define the exact scope and magnitude of work involved. We keep you posted on the complete outcome of our investigation so that you are aware of what is happening to your website. 

Step 3: We agree with you on a suitable price and instantly get on with your work 

We let you know the fixed-fee estimate for your work and once you approve, we instantly assign experts to help you through your concerns until it is resolved. We also charge an upfront fee to get started. Your account manager will explain to you all the terms before starting the work.

Get in touch with us now! 

Whether you want any more details about our services offered or want a general consultation for some key project, we are happy to assist you with your needs. Fill our form on the right-hand side, and we shall contact you in less than 24 hours!

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